If you have any delivery enquiries relating to your delivery or order, please contact us via email on customercare@powderbeauty.com or on +971 5 2788 2788. We will try to respond as soon as possible and in any case within 48 hours.

If for any reason you are not satisfied with your purchase, we can arrange a replacement in certain circumstances. We only offer a full refund for defective items or items received in error. Please read our Returns and Replacements policy for details.

That’s okay. When you place an order with Powder, our delivery courier will contact you to verify the delivery address and your chosen delivery time slot so there an opportunity for you to correct your address.

We deliver across the United Arab Emirates and Saudi Arabia, and to Bahrain, Kuwait, Oman and Qatar. Saudi orders are placed on ksa.powderbeauty.com, where prices are shown in SAR and include 15% VAT. For Bahrain, Kuwait, Oman and Qatar, customs duties and import taxes are calculated and paid at checkout. You can learn more about our shipping terms and free delivery thresholds on the Delivery Information page.

Standard Delivery is free on all UAE orders of 300 AED and above. Same Day Delivery is free on orders of 1,000 AED and above, and Express 4-Hour Delivery is free on orders of 1,500 AED and above. For orders to Saudi Arabia, Standard Delivery is free on orders of 300 SAR and above. For orders to Bahrain, Kuwait, Oman and Qatar, Standard Delivery is free on orders of $200 (735 AED) and above.

Orders are generally processed and dispatched within 1 working day. Orders received on a weekend or public holiday will be dispatched the next working day. 

Standard Delivery within the UAE takes 1 to 2 working days, delivery within Saudi Arabia takes 1 to 5 working days, and delivery to Bahrain, Kuwait, Oman and Qatar takes 3 to 5 working days.

Delivery times are estimates and not guaranteed, and may take longer if the shipping address is remote, during national holidays and under other circumstances. For more information, please read our Delivery Information.

If you have not received your package by the estimated delivery date, please send us an email with your order details to customercare@powderbeauty.com. We will try to respond as soon as possible and in any case within 48 hours. You can also send us a WhatsApp or call us on +971 5 2788 2788 and we will respond as soon as we can.

Our products are always 100% authentic and fully registered with the Government of the UAE. If you have any concerns, please Contact Us.

In the event that you have placed an order with us but the product is already out of stock, a member of our team will contact you to discuss exchange or refund.

We include samples for all of our customers. These are subject to availability, but we understand that it is really important to try a product before committing to buying it. We are currently unable to allow our customers to choose their samples on the site however if you would like to try a product in particular, please email us and we will see what we can do. Some of our smaller, more niche brands do not make samples because of the expensive production costs, but wherever they do we endeavor to offer them to our customers.

To request specific samples, please email us at customercare@powderbeauty.com at time of purchase with your order details and we will do our best to process your request but this cannot be guaranteed.

We provide a complete list of ingredients for each product on the product page. We encourage you to check the list for ingredients that you are sensitive to. Even though we provide a full ingredients list, we cannot guarantee an allergy free environment.

We highly recommend that you perform a patch test with a product sample on your arm to check whether or not you have a reaction prior to using on your face.   We also encourage you to use our sample service to try new products for the first time. It is true that many products you just need to explore for yourself, which is why patch testing and staggered introduction of new products is so important. For all of our products on Powder, we also provide a full list of ingredients and recommend that you read these carefully before buying. Additionally, please feel free to contact us if you have any questions and would like to speak to us on customercare@powderbeauty.com.

Powder uses industry-standard Secure Sockets Layer (“SSL”) authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.

We also urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or email.

When you make a purchase on Powder, you will have to provide your billing address, phone number, delivery address, and credit card information. By making a purchase, you become a registered user of Powder. You can choose to store the information required to make a purchase, such as your credit card number, shipping and billing addresses in Your Account Dashboard. You can access this section using your registration password. For help on account-related issues, please email customercare@powderbeauty.com.

Once registered, you can check your order status, order history, and manage your account. Each time you visit, sign in by clicking on the My Account link on the top right corner. This will give you access to your account, including your shopping list, while you are browsing and shopping. You can save items in your shopping basket for the next time you visit online. The same items will reappear the next time you sign in.

We accept credit and debit card payments online, and Buy Now Pay Later with Tabby and Tamara. Cash on Delivery and Card on Delivery are available for orders within the UAE and Saudi Arabia only.

We accept Cash on Delivery for all orders shipped within the UAE and Saudi Arabia. Cash on Delivery is not available for orders to Bahrain, Kuwait, Oman or Qatar, which must be paid online.

Your security is very important to us. Our payments partner, Shopify Payments, is certified to the highest Payment Card Industry Data Security Standard (PCI DSS) standards and is guided by widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. Shopify Payments does not store your credit card information.

You can do this in one of two ways; press the unsubscribe link at the bottom of our email or email us on contact@powderbeauty.com with subject title ‘unsubscribe’.

We are currently an online beauty and skincare company and do not have a physical store location.

Please contact us via email on customercare@powderbeauty.com or on +971 5 2788 2788.

Please contact us via email on customercare@powderbeauty.com or on +971 5 2788 2788.