Terms of service
Last updated: 30 October 2026
Seller: Powder Middle East FZ-LLC, trading as Powder Beauty. Free zone limited liability company, Ras Al Khaimah Economic Zone (RAKEZ), licence number 5013595. Registered office: A4-G309, A4 Building, Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates (PO Box 326370). UAE Tax Registration Number 100449894300003. Customer care: customercare@powderbeauty.com, +971 52 788 2788 (phone and WhatsApp).
1. About these Terms
1.1 These Terms of Service (the "Terms") apply to your use of powderbeauty.com (the "Website") and to every order you place with us. "Powder Beauty", "we", "us" and "our" mean Powder Middle East FZ-LLC. "You" means the person using the Website or placing an order.
1.2 Our Delivery Policy, Refund Policy and Privacy Policy form part of these Terms. If they conflict with these Terms, the policy that deals specifically with the matter applies.
1.3 By placing an order you confirm that you have read and accept these Terms. Please save or print a copy for your records.
1.4 Nothing in these Terms removes or limits any right you have under the consumer protection laws of the country where you live that cannot be excluded by agreement (your "Mandatory Rights"). Where any clause would do so, it applies only to the extent the law allows.
2. Who can buy from us
2.1 You must be at least 18 years old and legally able to enter into a binding contract.
2.2 We sell to consumers for personal use only. You may not buy products from the Website for resale. We may limit the quantity of any product per order or per customer. If we reasonably believe an order has been placed for resale, we may decline or cancel it, refund anything you have paid for products not yet dispatched, and suspend or close the account concerned.
2.3 We deliver to the United Arab Emirates, Saudi Arabia, Bahrain, Kuwait, Oman and Qatar.
3. Your account
3.1 You must give us accurate and complete information and keep it up to date.
3.2 You are responsible for keeping your login details confidential and for all activity on your account. Tell us immediately if you believe your account has been used without your permission.
3.3 We may suspend or close an account we reasonably believe has been used fraudulently, in breach of these Terms or in breach of the law.
4. Our products
4.1 Every product we sell is authentic and supplied by the brand owner or its authorised distributor. We are a retailer: the products are made by the brands named on them, and each brand is responsible for its formulation, labelling and safety testing.
4.2 Product images are for illustration. Packaging, shade and formulation may change. Always read the label on the product you receive. Where it differs from the Website, the label is the accurate source for ingredients, directions and warnings.
4.3 Information on the Website, including product descriptions, ingredient explanations, the Journal and recommendations from our team, ambassadors or the Powder Tribe, is general information and is not medical, dermatological or nutritional advice.
4.4 All products are subject to availability.
5. Using our products safely
5.1 Before using any product, you agree to read its label and follow its directions and warnings, and to check the full ingredient list for anything you are allergic or sensitive to.
5.2 Patch test skincare, haircare, bodycare and fragrance before first use, as directed on the label or, if the label is silent, by applying a small amount to the inside of your arm and waiting 24 to 48 hours. Stop using any product that causes irritation and seek medical advice if a reaction persists.
5.3 Food supplements are not a substitute for a varied diet and a healthy lifestyle and are not intended to diagnose, treat, cure or prevent any disease. Do not exceed the stated dose. Consult a doctor before use if you are pregnant, breastfeeding, under medical supervision, taking medication or have a medical condition, and keep supplements out of the reach of children.
5.4 Everyone's skin, hair and body are different. Results described by brands, customers, reviews or our team are not guaranteed and vary from person to person.
5.5 A reaction to an ingredient that is correctly listed on a product, or the absence of a hoped-for result, does not on its own mean the product is faulty.
6. Prices and taxes
6.1 Prices are shown in the currency of your delivery market and include VAT where VAT applies. Delivery charges are shown at checkout before you pay.
6.2 For orders to Bahrain, Kuwait, Oman and Qatar, customs duties and import taxes are calculated and collected at checkout, so there is nothing further to pay on delivery.
6.3 If a product is listed at a price that is obviously incorrect, we are not obliged to supply it at that price. We will contact you before dispatch and you may either proceed at the correct price or cancel for a full refund.
6.4 Your bank or card issuer may charge currency conversion or foreign transaction fees. These are outside our control.
7. How the contract is formed
7.1 Placing an order is an offer to buy the products in your basket. The contract between you and us is formed when we send you our order confirmation email.
7.2 Before dispatch we may cancel an accepted order, in whole or in part, if the product is unavailable, the price was incorrect under clause 6.3, we reasonably suspect fraud or misuse of a discount, or we cannot deliver to your address. If we do, we will tell you and refund in full anything you have paid for the cancelled products.
8. Payment
8.1 We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. Instalment payments through Tabby and Tamara are offered where shown at checkout and are subject to those providers' own terms.
8.2 Cash on delivery is available for orders delivered in the UAE and Saudi Arabia, and you may pay the courier in cash or by card.
8.3 If you repeatedly refuse cash on delivery orders without good reason, we may withdraw the cash on delivery option from your account.
8.4 Card payments are processed by our payment providers. We do not see or store your full card details. Orders may be subject to fraud screening.
9. Discount codes, gift cards and store credit
9.1 Unless a promotion states otherwise, only one discount code may be used per order, codes apply to full-price items only, and codes cannot be combined with other offers. WELCOME10 is for a customer's first order and applies to the whole order.
9.2 Discount codes, gift cards and store credit have no cash value, cannot be exchanged for cash and are not transferable, except where the law requires otherwise. Any expiry date is shown when they are issued.
9.3 We may withdraw a promotion at any time. Where a code has been misused, we may cancel the order or charge the undiscounted price after telling you.
10. Delivery, ownership and risk
10.1 Delivery options, charges and estimated timeframes are set out in our Delivery Policy. Delivery dates are estimates and we are not responsible for delays caused by events outside our control under clause 18.
10.2 Risk in the products passes to you when they are delivered to you or to someone you have nominated. Ownership passes to you on delivery or when we receive full payment, whichever is later.
10.3 Customs in some destinations require your national ID details before delivery. If you do not provide them, we may cancel the order and refund you, less any delivery charges already incurred.
10.4 If delivery cannot be completed after the attempts set out in our Delivery Policy, the order is returned to us and we will contact you to arrange redelivery or a refund.
10.5 Your order is due within 21 working days of the later of (a) the date we dispatch it and (b) the date you give us any address or ID details that delivery or customs require. By ordering, you agree to this delivery period. If your order has not arrived by then, you may cancel it for a full refund, unless the delay is caused by customs, security measures or other events outside our control under clause 18.
10.6 "Working days" means Monday to Friday, excluding public holidays in the United Arab Emirates. We dispatch some orders on Saturdays, but our customer care team does not work at weekends, and messages sent at the weekend are answered on the next working day.
11. Cancellations, returns and faulty products
11.1 You may cancel an order within 30 minutes of placing it for a full refund.
11.2 We do not accept returns because you have changed your mind. We accept returns only where a product is faulty, damaged on arrival, has a quality issue or is not what you ordered.
11.3 If a product is faulty, damaged on arrival, has a quality issue or is not what you ordered, tell us within 14 days of delivery. We will collect it at no cost to you and, at your choice, replace it or refund you in full, including the delivery charge.
11.4 The full process, refund methods and timings are in our Refund Policy.
12. Reviews and content you submit
12.1 Reviews, photos and other content you submit must be honest, based on your own experience, lawful and not offensive, and must not infringe anyone else's rights. Reviews must not make medical claims.
12.2 You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display your content on the Website and our marketing channels, credited by first name or username.
12.3 We may decline, shorten or remove content at our discretion. We do not edit reviews to change their meaning. Reviews are the opinions of the people who write them and not ours.
13. Using the Website
13.1 You must not use the Website for any unlawful or fraudulent purpose, interfere with its operation or security, use automated tools to scrape or extract content or data, or attempt to gain unauthorised access to any part of it.
13.2 We aim to keep the Website available and accurate but do not guarantee that it will be uninterrupted or error-free. We may change or withdraw any part of it.
14. Intellectual property
14.1 The Website and its content, including text, images, design and the Powder Beauty name and logo, belong to us or our brand partners. Brand names and trade marks belong to their respective owners.
14.2 You may view and print content for your personal, non-commercial use. Any other use requires our prior written permission.
15. Third-party services
15.1 Payment providers, instalment providers, couriers and other third parties we work with may have their own terms, which apply to your dealings with them. Links to third-party websites are provided for convenience and we are not responsible for their content.
16. Our liability to you
16.1 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, for fraud, and your Mandatory Rights.
16.2 We are a retailer and not the manufacturer of the products we sell. To the fullest extent permitted by law, we are not liable for any reaction, injury, loss or damage arising from: (a) an allergy or sensitivity to an ingredient listed on the product; (b) use that does not follow the product's label, directions or warnings, or our guidance in clause 5; (c) not carrying out a patch test, or not seeking medical advice where clause 5 or the label advises it; (d) using a product together with other products or treatments; (e) using a product after its expiry date or after it has been stored or handled incorrectly after delivery; or (f) a product not giving the result you hoped for.
16.3 If a product we supply is defective, our responsibility is to replace it or refund the price you paid for it, including the delivery charge, and to help you with any claim against the brand. Subject to clause 16.1, our total liability to you for any product is limited to the price you paid for that product.
16.4 Subject to clause 16.1, we are not liable for loss that is not a foreseeable result of our breach of these Terms, or for any loss of profit, loss of business, business interruption or indirect or consequential loss.
17. Your responsibility to us
17.1 You agree to compensate us for any loss, cost or expense, including reasonable legal costs, that we suffer as a direct result of your breach of these Terms, including buying for resale, misusing discount codes or submitting unlawful content.
18. Events outside our control
18.1 We are not liable for any delay or failure to perform caused by events outside our reasonable control, including natural disasters, epidemics, government action, customs delays and inspections, security measures, strikes, carrier failures and outages of third-party systems. We will tell you as soon as possible and, if the delay is significant, you may cancel and receive a refund for products not yet delivered.
19. Your personal data
19.1 We use your personal data as described in our Privacy Policy.
20. Changes to these Terms
20.1 We may update these Terms from time to time. The version published on the Website when you place an order applies to that order.
21. General
21.1 These Terms and the documents referred to in them are the entire agreement between you and us in relation to your order.
21.2 If any provision is found to be invalid or unenforceable, it applies to the extent it is valid and the remaining provisions continue in full force.
21.3 If we do not enforce a right immediately, we may still enforce it later.
21.4 We may transfer our rights and obligations under these Terms to another company in our group or to a buyer of our business. We will tell you if this happens and it will not affect your rights. You may not transfer your rights without our written consent.
21.5 These Terms are written in English. If we publish them in Arabic and there is any inconsistency, the English version prevails except where the law requires the Arabic version to prevail.
21.6 We may contact you by email, phone, SMS or WhatsApp using the details you give us. Notices to us should be sent to customercare@powderbeauty.com.
22. Complaints, governing law and disputes
22.1 If you have a complaint, please contact customer care first so that we can try to resolve it.
22.2 These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.
22.3 Any such dispute or claim is subject to the jurisdiction of the courts of the Emirate of Dubai.
22.4 Clauses 22.2 and 22.3 do not affect your Mandatory Rights, including any right to complain to a consumer protection authority, or to bring proceedings in the courts, of the country where you live.
23. Contact us
23.1 Email customercare@powderbeauty.com, call or WhatsApp +971 52 788 2788, or write to Powder Middle East FZ-LLC, PO Box 326370, Ras Al Khaimah, United Arab Emirates.
