Last updated: 15 October 2026
Cancelling an order
You can cancel within 30 minutes of placing your order by emailing customercare@powderbeauty.com or messaging us on WhatsApp. We refund you in full to your original payment method. Once an order has been dispatched it can no longer be cancelled, but you can return it under the policy below.
Returns
You can return items within 14 days of delivery if they are unopened, unused and in their original packaging with any seals intact. For hygiene reasons we cannot accept opened or used products unless they are faulty.
To start a return, contact customer care with your order number. We will confirm your return and arrange collection through our delivery partner. Please do not send items back without contacting us first.
For change-of-mind returns, the original delivery charge and the return collection cost are not refunded.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will collect it at no cost and, at your choice, send a replacement or give you a full refund including the delivery charge.
How you are refunded
- Faulty, damaged or incorrect items: refunded to your original payment method. For cash on delivery orders, we refund by bank transfer or store credit, whichever you prefer.
- Change-of-mind returns: refunded as store credit to your Powder Beauty account.
- Tabby and Tamara orders: refunded through Tabby or Tamara, which adjusts your remaining instalments.
We process refunds within 14 days of receiving your return. Your bank may take a further 5 to 10 working days to show the refund.
Samples and patch testing
If you are unsure about a product, ask us for a sample where available, and patch test before first use.
Your rights
This policy does not affect your rights under the consumer protection laws of the country you live in.
Contact us
Email customercare@powderbeauty.com or call or WhatsApp +971 52 788 2788.
